Politique de remboursement

Returns

We have a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return or exercise your right of withdrawal (“droit de rétractation”), as provided by EU and French consumer law.

To be eligible for a return, your item must be:

in the same condition as received,
unworn or unused,
with all original tags and packaging,
accompanied by a receipt or proof of purchase.

To start a return, please contact us at info@chernimcherno.store
Approved returns must be sent to:

Chernim Cherno SAS
166 rue La Fayette, 75010 Paris, France

Items returned without prior authorization will not be accepted.
Return shipping costs are at the customer’s expense unless the return is due to our error (wrong or defective item).

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong product.
We will evaluate the issue and, if confirmed, cover the return shipping cost or offer a replacement.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

custom or personalized products,
items on final sale or clearance,
personal care goods (such as beauty or hygiene products),
hazardous materials, flammable liquids or gases.

Please contact us if you have questions about a specific product.
We do not accept returns on gift cards or discounted/sale items.

Exchanges

The fastest way to receive a different item is to return the original one (if eligible).
Once your return is accepted, you may place a new order for the desired product.

Right of Withdrawal (EU/France)

If your order was delivered within the European Union, you have the right to withdraw from your purchase within 14 calendar days after receiving your items, without giving any reason.

To exercise this right, simply notify us by email at info@chernimcherno.store within this period.
You then have an additional 14 days to return the goods to us.

Refunds will cover the full value of the product(s) returned (excluding delivery charges unless otherwise stated), provided the items are received in their original condition.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved.
Approved refunds will be processed automatically to your original payment method within 10 business days.
Please remember that it may take additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@chernimcherno.store

Contact Information

Chernim Cherno SAS
50 avenue des Champs-Élysées, 75008 Paris, France
info@chernimcherno.store
SIREN: 945 364 180 — TVA: FR53945364180 — EORI: FR94536418000014